Refund and Cancellation Process: Requests for refunds or cancellation of services will be entertained by contacting our customer support at Page Vision Press. It is important to note that once the endorsement to production, marketing personnel, and staff has been made, services become non-refundable.
Endorsement to Production/Marketing Personnel: The endorsement of a manuscript or service to our production and marketing personnel signifies the initiation of crucial processes that contribute to the overall production and promotion of the work. As such, any requests for refunds made after this stage may not be accommodated, as resources and efforts have already been allocated to commence the necessary tasks.
Transparent Communication: Page Vision Press values transparent communication and encourages authors to communicate any concerns or considerations regarding refunds or cancellations in a timely manner. We aim to provide clear information about the stages at which services become non-refundable to ensure a mutual understanding between our authors and the company.
Consideration of Extenuating Circumstances: While services are generally considered non-refundable post-endorsement, Page Vision Press acknowledges that extenuating circumstances may arise. In such cases, authors are encouraged to reach out to our customer support team promptly, providing detailed information for a case-by-case review. We are committed to considering exceptional situations and providing assistance when possible.
Author Responsibilities: Authors are responsible for reviewing and understanding the refund and cancellation policies before initiating any transactions with Page Vision Press. By proceeding with payments, authors acknowledge and accept the terms outlined in the policies, including the non-refundable nature of services post-endorsement.
Continuous Improvement: Page Vision Press is dedicated to continuous improvement in our processes and policies. We welcome feedback from our authors and use it to refine our practices, ensuring that our policies align with industry standards while maintaining a fair and supportive relationship with our valued authors.
If you have any inquiries or require further clarification on our refund policy, please contact our customer support team at info@pagevisionpress.com or at 650-600-9627. We appreciate your collaboration and understanding as we work together to bring your literary works to fruition.